Privacy Policy Historical Versions

November 2023 V3.0

Transwarp Technology (Shanghai) Co., Ltd. having its registered address at Floor 11&12, Block B, No. 88 Hongcao Road, Xuhui District, Shanghai and its affiliates (collectively, "Transwarp", "we", "us" and "our") respect your privacy. Please read the following carefully to learn more about our Privacy Policy ("this Policy").

Please understand that we may update or modify this Policy from time to time according to the information processing situation in the future. Please refer to Chapter 9 How we update this Policy of this Policy for the scope of application and history version.

This Policy applies to our websites (including but not limited to www.transwarp.cn), products, and services that display or provide links to this Policy, except as otherwise indicated. This Policy does not apply to how third parties define personal information or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.

This Policy describes how we handle personal information whether you interact with us on our websites or in person (including by phone or when using our products, or services), but it may not address all possible data processing scenarios. we may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

If you have any questions, comments, or suggestions, please refer to Chapter 10.How to Contact Us in this Policy.

This Policy describes:

1.How We Collect & Use Your Personal Information

2.How We Use Cookies & Similar Technologies

3.How We Share & Disclose Your Personal Information (Third-Party Providers and Their Services)

4.How Long We Retains Your Personal Information

5.How to Access & Control Your Personal Information (Your Privacy Rights at Transwarp)

6. How We Protect Your Personal Information

7. How We Process the Personal Information of Children

8. How Your Personal Information Is Transferred

9. How We Update This Policy

10. How to Contact Us

1. How We Collect & Use Your Personal Information

At Transwarp, we believe strongly in fundamental privacy rights. That’s why we treat any data recorded electronically or in other ways that relate to an identified or identifiable individual as “personal information”. This means that data that directly identifies you — such as your name — is personal information, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal information. Anonymized data is considered non-personal information for the purposes of this Policy. Sensitive information is a type of personal information. If revealed, it can leave an individual vulnerable to discrimination or harassment.

1.1 How We Collect Your Personal Information

We strive to collect only the personal information needed to provide a safe experience for users. Here are some examples of the types of personal information we may collect and use.

(a)Information you provide when applying for registration

When you create an account, we may collect your account information (email address and password), phone number, name, company name, occupation, and the business industry your company engaged in.

(b) Information you provide when inquiring about cooperation business

When you have any questions about our business or wish to cooperate with us, we may collect the query information you provide, including your account information (email address and password), phone number, name, company name, occupation, and the business industry your company engaged in.

(c)Information you provide when submitting a resume

When you submit a resume on our website to apply for jobs, we may collect your name, phone number, email address, and other content of the resume you send us.

(d)Information you provide when completing real-name verification

When you enter and submit the required information to complete real-name verification, we may collect your legal name, selfie, certificate image of resident identity cards, and other information required by the verification authority

(e)Information you provide when conducting a transaction

When you conduct a transaction, we may collect information about the transaction information (including the date, time, and amount of the transaction, a description of the goods or services purchased, the type of payment method used and other information associated with the transaction, if any), and bank account information to process your transaction.

(f)Information you provide when applying for an event

When you apply to attend an onsite or virtual event, we may collect your name, phone number, and email address.

(g)Necessary Information processing on our websites

When you visit our website and use related functions, we may collect the necessary personal information to realize these functions and business processes.

•Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type.

•Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data.

(h)Information you provide when applying for delivery services

When an invoice, contract, or gift is to be sent to you, we may collect your contact information (including your name, phone number, email address, physical address, or other contact information needed).

(i)Information you provide when adjusting your security settings

When you reset your password, we may collect your account information, including your email address, phone number, and new password.

(j)Information you provide when applying for service support

When you contact us for service support or submit in-sales, or after-sales service requests, you should provide the necessary personal information to verify your identity to protect the security of your account and system.

To contact you and provide services as soon as possible, we may collect your contact information (including your name, phone number, email address and company name) and records of your communication/call with us and relevant content (including order information, and other information you provide to prove relevant facts,). If you have inquiries, complaints, or suggestions regarding specific orders. Due to the reasonable need to provide services and improve service quality, we may record the solutions and results of relevant problems.

(k)Other information you provide to us

For example, when you use our services, we collect personal information that is included in the input, file uploads, or feedback that you provide to our services.

In the above scenario, your sensitive personal information may be involved, including your identity certificate, detailed physical address, payment information (bank account details and transaction history) and invoice information, for identity verification purposes, depending on the requirements of relevant laws and regulations for network real-name authentication, or for purposes of providing support services, invoicing, delivering products, managing event registrations, etc.

1.2 How We Use Your Personal Information

We may use your personal information for the following purposes:

(a)Creating and managing your account.

(b)Sending you important notices, such as installation of and updates to the operating system or application, communications about purchases, and changes to our terms, conditions, and policies. From time to time, we may use your personal information to send important notices. because this information is important to your interaction with us, you may not opt out of receiving these important notices.

(c)Fulfilling the contractual obligations that we are responsible for you, such as delivering, activating, or verifying products or services, providing training and certification, managing and processing training and certification exams, providing technical security support, responding to or fulfilling your transaction or service requests(for example, order requests and your requests for changes or providing you with the requested information), qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.

(d)Responding to your communications. When you visit our website, participate in online or offline activities, apply for your requests for changes or provide you with the requested information (such as marketing materials for products and services, and white papers) and contact us for technical support or with your inquiries, complaints, or suggestions, we may reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback.

(e)Recommending products and services to you, such as sending you information about products and services that may interest you with your consent; inviting you to participate in Transwarp activities (including promotional activities), market surveys, or satisfaction surveys; or sending you marketing information. If you do not want to receive these types of information, you can opt-out at any time at the Transwarp Customer Request Service Platform（https://kb.transwarp.cn/posts/641）.

(f)Providing you with personalized user experience and content. We may track or analyze statistical data by fully automated or semi-automated solution and provide you with personalized user experience and content based on it with your consent. If you do not want to receive these types of information, you can opt-out at any time at the Transwarp Customer Request Service Platform（https://kb.transwarp.cn/posts/641）.

(g)Analyzing the efficiency of our business operations and evaluating market share. We may also collect and use non-personally identifiable information (non-PII), which cannot be used to identify a particular individual. For example, we may collect and analyze statistical data, such as the number of visits to its website and the characteristics, attributes, and behavior of website visitors, to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. Meanwhile, we may collect, use, process, transfer or disclose non-PII for other purposes at our discretion. We will endeavor to isolate your personal information from non-PII and ensure that the two types of data are used separately. If personal information is combined with non-PII, it will still be treated as personal information during processing.

(h)Synchronizing, sharing, and storing the data you upload or download, and the data needed for the uploading and downloading.

(i)ensuring operational excellence, security, reliability, performance efficiency, and cost optimization of services and products, such as troubleshooting when you send us error reports, improving our products and services through internal audits, data analysis, and research, ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs, complying with and enforcing applicable legal requirements, industry standards, and our policies.

(j)Improving our services and conduct research.

(k)Developing new programs and services.

We may process your personal information following the requirements of applicable laws on an appropriate legal basis, including:

(a)Processing your personal information to fulfill the contract when responding to a transaction or service request.

(b)Processing your personal information with your consent.

(c)Processing based on the legitimate interests of Transwarp or a third party when we use your personal information to contact you, conduct marketing or market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud programs, and other purposes. Legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this Policy.

(d)Processing your personal information as necessary to comply with and fulfill legal obligations.

2. How We Use Cookies & Similar Technologies

To ensure the website's daily operation, a small data file known as a Cookie will be stored on your computer or mobile device. We will not use Cookies for any purposes other than those stated in this Policy.

2.1 Cookie

Cookies are small files placed on your computer or mobile device when you visit a website. The content of a Cookie can be retrieved and read only by the server that created the Cookie. Cookies are unique to the browser or mobile application you are using. Cookies serve different purposes, like helping us understand how our website is being used, letting you navigate between pages efficiently, and remembering your preferences. Using Cookies, we can provide you with more thoughtful services and generally improve your browsing experience.

We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer or mobile device for six months, or until you withdraw your consent or delete them, as applicable). We use three broad categories of Cookies:

(a) Essential Cookies: we use Cookies to store user authentication information and authenticate the user if the user logs in to a secure area of our website. This results in faster and more convenient access since, for example, you don't have to log in again.

(b) Personalization Cookies: we use Cookies to store your preferences and settings, such as the language setting and font size on your computer or mobile device, items in your shopping cart, and other browser preferences.

(c) Analytic Cookies: we collect information about your use of the Services, either for a single visit (using a session Cookie) or for repeated visits (using a persistent Cookie). These Cookies help us understand how the services of our website are performing and being used.

Many of the services of our website require Cookies to operate. If you choose not to allow Cookies related to these services, you may not be able to use those services or certain features of the services.

2.2 Other Similar Technologies

In addition to Cookies, we may use other technologies to collect information automatically. We may use browser web storage (including via HTML5), also known as locally stored objects (“LSOs”), for similar purposes as Cookie. Browser web storage enables the storage of a larger amount of data than Cookie. Your web browser may provide the functionality to clear your browser’s web storage.

2.3 Do Not Track

Many web browsers provide a Do Not Track function that can release Do Not Track requests to websites. Currently, major Internet standards organizations have not established policies to specify how websites should handle these requests. If you enable Do Not Track or other similar functions your browser may provide, we will not change the way we collect and use your data as described in this Cookie Policy and our Privacy Statement. However, we reserve the right to respond to your Do Not Track request and stop the collection of your data without prior notice to you.

2.4 Your Choices

Cookies can be managed or deleted, based on your preferences. The process for enabling or disabling browser Cookies may vary, depending on the web browser you use. In most cases, you can clear all Cookies saved on your computer, and web browsers can block Cookies. Please refer to the instructions in your browser settings for further details.

Many browsers accept Cookies by default until you change your settings. However, if you do not accept or block our Cookies, you may experience some inconvenience in your use of our website. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit the Website and re-configure any personalized settings every time you visit our website, and such features may prevent you from being able to log in or make use of Cookie-dependent services or functions.

3. How We Share & Disclose Your Personal Information (Third-Party Providers and Their Services)

3.1 How We Share Your Personal Information

We do not share your personal information with third parties without your consent, except in the following circumstances:

(a) sharing with your consent: we will share your personal information with third parties after obtaining your explicit consent.

(b) sharing with authorized partners: we may share some of your information with our partners or enable partners to collect information directly via the Services, such as your billing information, account information, and device Information.

Your information will only be processed for specific, clear, and lawful purposes, and only the necessary information for providing such services will be shared. Please refer to the Third-Party List for details. To implement our services and/or other reasonable purposes, our authorized partners may include:

• third-party vendors: Some Services may be provided directly by third-party providers. In such cases, we may share some of your information (such as contact/account information, device Information, and order/transaction information, if any) with our partners to achieve the committed purpose of personal information in this Policy to fulfill the transaction, after-sales service or service delivery. For example, due to Chinese express and delivery regulations, we must share your information (your name, contact address, phone number) with logistics service providers to arrange the delivery of gifts to you (if any), or arrange partners to provide the service.

• Service providers and professional advisors: We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the website and the services (such as supply, payment, marketing, data analytics, and compliance assessment). We share such data only for purposes consistent with this Policy or under your authorization. For example, we may need to share your order information with logistic service providers to arrange delivery, and we may need to share your payment information with payment service providers in order to confirm and proceed with your payment instructions. We may share your personal information with professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.

(c) For compliance, fraud prevention. and security. we may share your information with other parties as required under laws and regulations, by litigation and dispute resolution request, or as required by an administration or law enforcement agency. We may also share your related information with the designated third party by network real-name authentication requirements. We may also share your personal information to protect the rights or property of Transwarp and protecting our customers and/or the public. For example, we may share your personal information, when we believe sharing is necessary or appropriate to prevent or defend against cyber threat, fraud, physical harm, or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.

(d) Sharing information publicly available or previously published

(e) Sharing with Transwarp affiliates and subsidiaries. We may share your personal information with our affiliates including Transwarp Industry Technology Development Institute; Transwarp Technology (Beijing) Co., Ltd., Transwarp Technology (Nanjing) intelligence Co., Ltd., Transwarp Technology (Nanjing) Co., Ltd. located in China, for purposes of transactions support, Services support, delivery and maintenance support, customer service support and technical support or security support, and other reasonable purposes, to the extent required by the Services.

3.2 How We Disclose Your Personal Information

To comply with applicable laws or respond to valid legal procedures, we may also disclose your personal information to law enforcement or other government agencies. We may also disclose your data when appropriate, for example, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.

3.3The Third Party SDK

We may use third-party software development kits (“SDKs”) on our website, please see the Third Party SDK List for details. An SDK is third-party computer code that may be used for a variety of purposes, including to provide us with analytics regarding the use of our applications, to integrate with social media, to add features or functionality to our app, or to facilitate online advertising. SDKs may enable third parties to collect information directly via our website. We have no control over such third parties' privacy statements or practices, and this Policy does not apply to how the third parties process your personal information. Before providing your personal information to third parties, please check out their privacy policy.

4. How Long We Retain Your Personal Information

We will retain your personal information for no longer than is necessary for the purposes set out in this Policy unless otherwise required by laws or requested by you. The data storage period may vary depending on the processing purpose and the relevant service.

We will maintain your account information as long as is necessary for us to provide the services to you, to perform our obligations or exercise our rights under agreements related to the services. You can choose to close your account. After you close your account, we will stop providing you with the services and delete your relevant personal information within a reasonable time.

5. How to Access & Control Your Personal Information (Your Privacy Rights at Transwarp)

It is your responsibility to ensure that all personal information submitted to us is correct. We are dedicated to maintaining the accuracy and completeness of your personal information and keeping your personal information up-to-date based on the information you provide to us.

According to the applicable laws and regulations of some countries and/or regions, data subjects may have the rights to make requests (hereinafter referred to as “requests”) of accessing, correcting, deleting or erasing the personal information retained by us. You can easily access, correct, and amend the personal information relating to you, which we hold, as follows:

(a)Account information: If you want to add or update personal information related to your account, please access the Website and log in to your Account via Log in > My Account.

(b)Cookie: Regarding the management of Cookie, please see How We Use Cookies & Similar Technologies in this Policy.

(c)Messages: If you do not want to receive the message or you want to set your preferences, you can reach out at any time at Transwarp Customer Request Service Platform（https://kb.transwarp.cn/posts/641）.

You may have the following rights regarding your personal information under applicable laws:

(a) Right to access the personal information we hold about you and obtain copies thereof.

(b) Right to request us to update or correct your personal information.

(c) Right to request us to erase your personal information.

(d) Right to change the authorized personal information collection scope or withdraw your consent, meaning object/restrict to our processing of your personal information.

(e) Right to obtain your personal information and have us transfer it to a third party of your choice (data portability);

(f) Right to complain with the competent data protection authority.

Please note that these rights are not absolute and may be restricted by applicable laws. If you need our assistance to exercise the rights above, please contact us at the Transwarp Customer Request Service Platform（https://kb.transwarp.cn/posts/641）

Generally, we will respond to you within 30 days, unless otherwise required by applicable laws.

Depending on the complexity of your requests, we may extend the period by a further two months. In this case, we will inform you of the extension and its reasons within 30 days of receiving your request. Please note that under some circumstances, for example where we cannot verify your identity, where we are prohibited by law from giving effect to your request, or your request exceeds your rights under applicable laws, we may refuse your request. In this case, we will inform you in writing that your request is refused together with the reasons for our refusal.

6. How We Protect Your Personal Information

We take the security of your personal information seriously, avoiding unauthorized access, disclosure, use, modification, and loss or damage of data. We take appropriate physical, organizational, and technical measures to protect your personal information. For example:

(a)we ensure that the personal information collected is minimal and relevant to what is necessary about the purposes for which they are processed. We will only retain your personal information for no longer than is necessary for the purposes set out in this Policy, unless otherwise required by laws or requested by you.

(b)we deploy access control mechanisms to ensure that only authorized personnel can access your personal information.

(c)we strictly select business partners and service providers and incorporate personal information protection requirements into commercial contracts, audits, and appraisal activities.

(d)we raise awareness among employees about the importance of protecting personal information.

We are committed to protecting your personal information. Nevertheless, no security measure is perfect and no product, service, website, data transfer, computing system, or network connection is absolutely secure. While we take the utmost care to protect your personal information, please note that no security measures are completely infallible. Please keep your login information properly. If you find that your account is being used by others without your permission, please promptly notify us.

In the unfortunate scenario that our physical, technical, or management protection measures are damaged, we will promptly initiate contingency plans to prevent security incidents from expanding and will report to the national competent authority by the requirements of laws and regulations and inform you in time. The report includes the basic information and possible impact of the security incident, the actions taken or to be taken by us in response to the security incident, recommendations for personal risk prevention and mitigation, and any remedial actions to you. We will notify you of such incidents via mail, letter, and telephone. If it is infeasible to notify each user, we will issue a public notice reasonably and effectively.

7. How We Process Personal Information of Children

Our products, websites, and services primarily target adults interested in our products and businesses. If you are a minor, you may use our services only with the involvement of a parent or guardian. Minors under the age of 14 are not allowed to create their user account without the consent of a parent or guardian.

If a minor under the age of 14 provides us personal information with the consent of their parents or guardians, we shall collect, use or disclose such personal information by the following requirements of laws and regulations.

(a)Necessary for protection to minors under the age of 14.

(b)Within the scope of the explicit consent of the parents or guardians.

The website does not attempt to collect any personal information of minors. If we discover that we have collected a minor's personal information without the permission of their parents or guardians , we will delete such information as soon as possible.

8. How Your Personal Information Is Transferred

For Chinese mainland users, the personal information that we collect and generate in China will be stored on servers within the Chinese mainland.

9. How we update this Policy

Update history:

Last updated: November 14, 2023; You can see what is updated in the Privacy History Version, if any Click here. We reserve the right, at its sole discretion, to update or modify this Policy from time to time. If we update this Policy, we will post the latest version of the policy on the Website or otherwise notify you through different channels, for example, by setting a pop-up on our website or sending you noticeable notifications via e-mail or other means. For material changes, we will notify you and require your consent through the appropriate channels. The modified terms will come into effect immediately upon posting. You understand and confirm that if you do not agree to the updated content, you should immediately stop using the corresponding services, and we will stop collecting your relevant personal information. If you continue to use the service, you accept the update. Your continued use of our service following the posting of changes will mean that you accept and agree to the changes.

10. How to Contact Us

If you have any questions, comments, or suggestions, please contact us at privacy@transwarp.io. You can also raise a concern or complain with a data protection authority or other official with jurisdiction.

Notice

This policy does not apply to Your Content that we process as a provider of our website and our services, on behalf of our customers as their data processor. "Your Content"covers all data (including personal information), software, devices, text, images, video, audio, photos, third-party applications, and materials that you entrust to our website and our services.

February 25, 2022 V2.0

星环信息科技（上海）股份有限公司（注册地址：上海市徐汇区虹漕路88号B栋11-12楼，以下简称“星环科技”、“我们”）运营星环科技官方网站( www.transwarp.cn )（以下简称“本网站”）并通过线上或线下的方式向您提供服务或产品（以下简称“服务”）。我们深知隐私对您的重要性，并会尊重您的隐私。 因此，您在向我们提交任何个人信息之前，请仔细阅读本《隐私政策》（以下简称“本政策”）了解并确认我们对您个人信息的处理规则（尤其是粗体显示的内容）。

如没有特别说明，本政策适用于本网站和显示本政策链接的星环科技服务。请您理解，我们未来有可能根据信息处理情境不时更新、修改本政策并进行公布。本政策的适用范围与修订，详见本政策第九章。

如您有任何疑问、意见或建议，您可通过本政策第十章的联系方式与我们联系。

本政策将帮助您了解以下内容：

第一章 我们如何收集、使用您的个人信息

第二章 我们如何使用Cookie和同类技术

第三章 我们如何共享、披露您的个人信息

第四章 我们如何储存您的个人信息

第五章 您在个人信息处理活动中的权利

第六章 我们如何保护您的个人信息

第七章 我们如何处理未成年人的个人信息

第八章 您的个人信息如何转移

第九章 本政策的适用范围与修订

第十章 您如何联系我们

第一章 我们如何收集和使用您的个人信息

个人信息是以电子或者其他方式记录的与已识别或者可识别的自然人有关的各种信息，不包括匿名化处理后的信息。敏感个人信息是一旦泄露或者非法使用，容易导致自然人的人格尊严受到侵害或者人身、财产安全受到危害的个人信息。

一、我们如何收集您的个人信息

我们在您与我们的互动过程中出于必要的目的收集您的个人信息，例如为向您提供服务。我们会在以下场景中收集如下个人信息：

1．注册账号：当您在本网站创建账户时，我们会收集您的邮箱地址、账号密码、手机号码、姓名、公司名称、职位、所属行业等信息。

2．提交留资表单：当您在本网站咨询产品、解决方案、联系我们而主动提交咨询表单时，我们会收集您的邮箱地址、账号密码、手机号码、姓名、公司名称、职位、所属行业等信息，以便提供更好的服务。

3．投递简历：如您在本网站提交求职简历时，我们可能会收集您的姓名、电话号码、邮箱地址、简历中包含的其他个人信息，以便更好的与您沟通联系。

4．实名认证：当您通过身份证件实名认证时，我们会收集您的姓名、身份证件、照片。

5．缴费、订单支付：当您完成缴费和订单支付时，我们需要获取您的银行账户信息，以满足您的充值，订单支付需求。

6．参加活动：当您参与星环科技活动时，为便于您参加相关活动，我们可能会收集您的姓名、手机号码、邮箱地址等信息。

7．访问和使用服务：当您使用我们的服务时，我们可能会收集您的下列信息。

（1）设备信息：包括设备名称、设备型号、地区和语言设置、操作系统版本以及用于访问服务的设备的设置等；

（2）日志信息：当您使用我们本网站或相关客户端提供的服务时，我们会自动收集您对我们服务的详细使用情况，作为有关网络日志保存。包括您的搜索查询内容、IP 地址、浏览器的类型、电信运营商、使用的语言、访问日期和时间及您访问的网页记录；

8．邮寄服务：当向您寄送发票、合同和礼品时，我们可能会收集您的地址、姓名、电话号码、邮箱地址等信息

9．安全设置：当您找回密码时，我们可能会获取您的手机号码、邮箱，以便找回和修改密码。

10．支持与服务：当您请求我们支持或帮助时，例如在您新建工单、获取专业服务时，我们可能会收集您的用户名、邮箱、手机号码以及您在联系我们取得相应支持时留下的咨询记录、通话录音。

在以上场景中可能涉及收集您的敏感个人信息，包括您的身份证件、详细地址、支付信息（银行卡号、银行流水）和发票信息，收集此类信息的目的包括满足相关法律法规的要求进行网络实名认证、核验您的用户身份，以及向您提供咨询或技术支持、开具账单、寄送商品、比赛和活动报名等。

二、我们如何使用您的个人信息

我们使用您的个人信息用于如下目的：

1．登录、使用帐号与验证。为您提供身份认证、权限管理以保护服务和产品的安全，以及与您联系、向您发送重要通知。

2．履行我们与您的合同义务。如交付、激活或验证服务；提供培训及认证并管理和处理培训及认证结果；提供技术支持，以及增强服务的安全性；实现您的交易或服务请求，包括订单、请求变更或提供您请求的信息（比如有关服务的材料）；认证和管理供应商及业务合作伙伴，与供应商及业务合作伙伴沟通或开展业务。

3．响应您的互动要求。当您访问本网站，参加线上或线下活动，要求进行变更或者要求提供您请求的信息（例如服务或产品的营销资料、白皮书、订阅电子杂志），以及就任何问题或产品信息与我们联系时（例如提供技术支持，向我们提供意见、建议、询问等），我们回复您对我们的问询、意见或建议，或向您寄送活动礼品、发送活动问卷等。

4．为您推荐相关内容、服务或产品。在您同意的情况下，向您发送您可能感兴趣的服务和产品的信息；邀请您参与星环科技活动（包括促销活动）、市场调查或满意度调查；或向您发送营销信息。如果您不想接收此类信息，您可以通过星环科技全球技术支持中心（https://kb.transwarp.cn/posts/641），向我们提出您的拒绝请求。

5．提供个性化的内容及服务。在您同意的情况下，我们会通过自动化或半自动化的流程追踪、分析各类数据，包括您的个人信息，在此基础上为您提供个性化用户体验，推荐个性化内容，同时我们会向您提供便捷的拒绝方式。您可以通过星环科技全球技术支持中心（https://kb.transwarp.cn/posts/641），向我们提出您的拒绝请求。

6．分析业务运营效率并衡量市场份额。我们会通过数据统计分析工具，针对官网流量、访客属性等数据做相关分析，优化访客浏览体验，提高网站转化效率，获取更多销售线索；通过营销自动化工具，对销售线索做相关运营，提高线索转化率。

7．同步、共享和存储您上传或下载的数据以及执行上传和下载所需的数据。

8．为履行法定义务、保障服务或产品可靠及安全稳定运行、优化服务和产品等，我们还会使用您的个人信息用于如下目的：

（1）在您选择向我们发送错误详情的情况下排查错误。

（2）保护我们服务、产品和客户或用户的安全，执行与改善我们的防损和反欺诈计划。

（3）开展内部审计及数据分析和研究，以改善我们的服务。

（4）遵从和执行适用的法律要求，相关的行业标准或我们的政策。

第二章 我们如何使用Cookie和同类技术

为确保本网站正常运转，我们有时会在计算机或移动设备上存储名为Cookie的小数据文件。

一、Cookie

Cookie是访问网站时放置在您的计算机或移动设备上的小型数据文件。Cookie 的内容只能由创建它的服务器检索或读取。每个 Cookie 对您的网络浏览器都是唯一的。Cookie服务于不同的目的，例如帮助我们了解网站如何被使用，让您高效地浏览页面，记住您的偏好并总体上改善您的浏览体验。

我们可能会同时使用会话Cookie（该等Cookie将在您关闭网络浏览器后失效）和永久Cookie（根据适用的法律法规，该等Cookie将在您的计算机或移动设备上保留六个月，或者直到您撤回同意或删除它们为止）。我们使用三种类型的Cookie：

1．严格必要的Cookie: 用于登录和验证。当您使用账号登录网站时，Cookie将确保您对该网站的访问尽可能顺利；

2．个性化Cookie：用于存储您的偏好和设置。我们借助 Cookie来保存设置，如计算机或移动设备的语言、购物车和其他浏览偏好等；

3．统计分析Cookie：我们收集关于您使用服务的信息，包括您的单次或多次访问，这些Cookie帮助我们了解服务是如何运行、使用的。

4．许多服务需要Cookie才能运行。如果拟选择不允许与这些服务相关的Cookie，则您可能无法使用该等服务或该等服务的某些功能。

二、其他类似的技术

除Cookie之外，我们可能会使用其他技术来自动收集信息。我们可能会使用浏览器网络存储（包括通过HTML5），也称为本地存储对象，从而达到与Cookie类似的目的。浏览器Web存储可以存储比Cookie更多的数据量。您的网络浏览器可能提供清除浏览器网络存储的功能。

三、请勿追踪（Do Not Track）

很多网络浏览器均提供 Do Not Track 功能，该功能可向网站发布 Do Not Track 请求。目前，主要互联网标准组织尚未设立相关政策来规定网站应如何处理此类请求。如果您启用了“请勿追踪”或您的浏览器可能提供的其他类似功能，我们将不会更改本政策中所述的收集和使用您个人信息的方式。但是，我们保留对您的“请勿追踪”请求做出回应并停止收集您的个人信息而不另行通知的权利。

四、您的选择

大多数浏览器允许您删除或拒绝Cookie。为此，请按照浏览器设置中的说明进行操作。默认情况下，许多浏览器接受Cookie，直到您更改设置为止。如果您不接受我们的Cookie，您在使用本网站时可能会遇到一些不便。例如，我们可能无法识别您的计算机或移动设备，并且您可能在每次访问本网站时均需要进行登录操作。

第三章 我们如何共享、披露您的个人信息

一、我们如何共享您的个人信息

我们不会向第三方共享您的个人信息，但以下情形除外：

1．在获取您明确同意情况下的共享。在向您告知第三方的名称或者姓名、联系方式、处理目的、处理方式和个人信息的种类，且获得您的明确同意后，我们会向您同意的第三方共享您授权范围内的信息；

2．为提供服务之必要，共享给供应商、业务合作伙伴。为提供服务之必要，我们可能会向供应商、业务合作伙伴等第三方共享您的订单信息、帐号信息、设备信息，由第三方向您提供物流配送、订单查询、订单支付、售后服务、客户支持（如安装服务）、开票、与合作伙伴对账、支付机构调查回复、奖品发放、服务或产品内容推荐等服务。在以上情形下，我们会向您告知目前所涉及第三方的相关信息，更多详情请查阅《第三方共享信息清单》。但我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息，并且只会共享提供服务所必需的个人信息。

3．在法定情形下的共享。根据法律的直接规定，向第三方或者行政、司法机构披露；根据行政或司法机构的强制性要求，我们在收到符合法律法规的相关法律文件和请求后，依法向第三方或者行政、司法机构披露；为了满足相关法律法规的网络实名认证要求，向相关的政府机关或其指定、认可的第三方共享您的个人信息。

4．在法律要求或允许的范围内，为了保护您或社会公众的利益、财产或安全免遭损害而有必要提供您的个人信息给第三方；

5．为了保护国家安全、公共安全以及您和其他个人的重大合法权益而需要共享您的个人信息；

6．您自行公开的或者我们能从其他合法公开渠道获取到您的个人信息；

7．我们可能会将您的个人信息向我们的关联方披露，以供它们为您提供交易支持、服务支持、技术支持，包括服务采购及提供、项目对接、科普推广、营销宣传、开票、售后咨询。我们仅会出于特定、明确且合法的目的向我们的关联方（包括上海星环大数据产业技术发展促进中心、星环众志科技（北京）有限公司、南京星环智能科技有限公司、星环众志信息科技（南京）有限公司等）共享您的信息，并且只会共享提供服务所必需的信息。

二、我们如何披露您的个人信息

在法律法规允许的范围内，我们可能在下列情形中向第三方披露您的个人信息。

1．根据适用法律法规，需要披露的。

2．披露对于保护星环科技、星环科技用户和/或公众的权利或财产是必要的。例如，当我们认为披露对于防止或保护网络威胁、欺诈、人身伤害或财务损失是必要的或适当的，或当它与涉嫌或实际非法活动的调查有关的。

三、第三方SDK

本网站部分服务需要由第三方合作伙伴为您提供，为此我们集成了第三方合作伙伴的软件工具开发包（简称“SDK”）或其他类似的应用程序。更多详情请查阅《第三方SDK列表》。我们无法控制第三方的隐私和数据保护政策，此类第三方不受到本政策的约束。在向第三方提交个人信息之前，请参见第三方的隐私保护政策。

第四章 我们如何储存您的个人信息

我们将在达成本政策所述目的所需的最短期限内保留您的个人信息，除非法律另有规定或者基于维护社会公共利益或者星环科技、星环科技客户合法权益的其他情形。基于不同的场景与处理目的，各类产品及服务的数据的存储期可能会有所不同。

一般而言，您取消授权或注销帐号后，我们会在根据法定约定最短保留期限内存储或保留您的个人信息。超出法定保留期限后，我们将会根据可适用法律的要求在合理期限内删除您的个人信息或进行匿名化处理。如果我们停止服务或运营，我们将以推送通知、公告等形式通知您，并在合理期限内删除您的个人信息或进行匿名化处理。

当我们协助您删除相关信息后，由于适用的法律和安全技术限制，我们可能无法立即从备份系统中删除相关信息，我们将安全地储存您的个人信息并限制对其的任何进一步处置，直到备份可以删除或实现匿名化。

第五章 您在个人信息处理活动中的权利

您应确保提交的所有个人信息都准确无误。我们会尽力维护您的个人信息的准确和完整，并基于您向我们提供的信息及时更新您的个人信息。按照中国相关的法律法规和监管规定，我们保障您对自己的个人信息行使以下权利：

一、访问、更正及更新您的个人信息

您可以很方便的以如下方式修改我们持有的关于您的个人信息：

1．帐号信息：如您要求添加或更新与您的帐号相关的个人信息时，请访问本网站并登录您的帐号：“登录”>“个人中心”。

2．Cookie：关于Cookie的管理，请参阅本政策第二章。

3．消息：如您不想收到我们推送的消息或想设置消息偏好，您可以通过星环科技全球技术支持中心（https://kb.transwarp.cn/posts/641）中邮件、电话、微信公众号等渠道提交工单，向我们申请拒绝推送消息或设置消息偏好。

二、删除您的个人信息

如您需要删除您的个人信息，您可以通过星环科技全球技术支持中心（https://kb.transwarp.cn/posts/641）中邮件、电话、微信公众号等渠道提交工单，向我们提出删除申请；我们将删除或匿名化您提供的个人信息，并保证这些信息不会泄露，但法律法规另有规定要求保存的数据除外。

三、改变您授权同意的范围或撤回您的授权

如您需要改变您授权同意的范围或撤回您的授权，您可以通过星环科技全球技术支持中心（https://kb.transwarp.cn/posts/641）中邮件、电话、微信公众号等渠道提交工单向我们反馈您的需求。

四、注销用户

如您需要注销帐号，您可以通过星环科技全球技术支持中心（https://kb.transwarp.cn/posts/641）中邮件、电话、微信公众号等渠道提交工单向我们申请注销帐号，撤回我们通过帐号相关业务继续收集您个人信息的全部授权。您注销帐号后，我们将根据本政策第四章处理您的个人信息。注销帐号是不可逆行为，一旦您注销帐号，可能无法恢复我们向您提供该帐号绑定的服务，建议您谨慎操作。

五、响应您的请求

如果您需要我们协助行使上述请求或权利，通过星环科技全球技术支持中心（https://kb.transwarp.cn/posts/641）提供的渠道提出申请，我们可能需要您提供书面请求或以其他方式证明您的身份。原则上，我们将在收到您反馈并验证您的身份后的一个月内响应您的请求，请求复杂度程度较高的除外。如果发生请求复杂度程度较高的情况，我们会在收到请求的一个月内向您告知延迟情况及其原因。

请注意，您在个人信息处理活动中的权利不是绝对的，且可能根据其他适用的法律法规受到限制。您的请求在某些情况下可能被驳回，例如：我们无法验证您的身份；您的请求超出法律赋予您的权利范围；您的请求非法、违规、无正当理由、无端重复、需要过多技术手段（例如：需要开发新系统或从根本上改变现行惯例）、给他人合法权益带来风险或者非常不切实际；根据相关法律法规、监管要求我们无法响应您的请求。我们将书面告知您请求被驳回的情况以及被驳回的原因。

第六章 我们如何保护您的个人信息

一、安全防护措施

我们已使用符合业界标准的安全防护措施保护您提供的个人信息，防止数据遭到未经授权访问、公开披露、使用、修改、损坏或丢失。我们将采取适当的物理、管理和技术保障措施，保护您的个人信息。例如：

1．我们不会收集无关的个人信息。我们只会在达成本政策所述目的所需的期限内保留您的个人信息，除非需要延长保留期或受到法律的允许 ；

2．我们会部署访问控制机制，授权人员在业务开展的必要权限内访问您的个人信息；

3．我们会甄选业务合作伙伴和服务提供商。

4．我们会加强员工对于保护个人信息重要性的认识。

互联网环境并非百分之百安全，我们将尽力保护您向我们提供的个人信息，但不能保证您所提供的个人信息绝对不受侵犯。请您理解，基于技术限制与互联网环境的特殊性，任何网络安全防范措施均未能杜绝信息安全事件可能对您产生的消极影响。您应妥善保管您的登录信息；若您发现他人未经您的许可使用您的帐号，请立即通知我们。

二、个人信息安全事件的响应

在不幸发生个人信息安全事件后，星环科技将通过合理手段及时通知您下述事项，包括：安全事件的基本情况和可能的影响、星环科技已采取或将要采取的处置措施、您可自主防范和降低风险的建议、补救手段等。一般情况下，星环科技将以邮件、信函、电话通知等方式进行告知；当难以逐一告知每一位个人信息主体时，星环科技会采取合理、有效的方式发布公告。同时，我们还将按照监管部门要求，主动上报个人信息安全事件的处置情况。

第七章 我们如何处理未成年人的个人信息

我们的服务和产品主要面向成年人。未满14周岁的未成年人，未经父母或监护人同意不得创建自己的用户帐号。未满14周岁的未成年人经父母或监护人同意向我们提供个人信息的，我们根据法律法规在满足下列要求的情况下收集、使用或披露该个人信息。

（1）保护未满14周岁的未成年人所必要。

（2）在父母或监护人明确同意的范围内。

星环科技若发现自己在未事先获得可证实的父母或监护人同意的情况下，收集了未满14周岁的未成年人的个人信息，则会设法尽快删除相关个人信息。

第八章 您的个人信息如何转移

对于中国大陆的用户，您的个人信息将被存储于中国大陆境内的服务器，不涉及跨境传输。

第九章 本政策的适用范围与修订

本政策适用于本网站和显示本政策链接的星环科技服务，具体服务另有规定的除外。本政策不适用于我们作为受托人处理、存储或托管的您的内容。“您的内容”是指由您和/或您的最终用户以任何格式在服务上传输、存储或处理的所有信息（包括个人信息）、软件、设备、文本、图像、视频、音频、照片、第三方应用程序、材料。

根据国家法律法规、监管政策变化及服务运营需要，我们将对本政策及相关规则不时地进行修改，修改后的内容会通过网站公示、弹窗、邮件通知等渠道公布，公布后即生效，并取代此前相关内容。对于重大变更，我们将通过适当渠道通知您，并重新获取您的同意。您知悉并确认，如您不同意更新后的内容，应立即停止使用相应服务，我们将停止收集您的相关个人信息。如您继续使用服务，即视为同意接受更新内容。

第十章 您如何联系我们

如您对本政策存在任何疑问，或任何相关的投诉、意见，请联系邮箱privacy@transwarp.io 进行咨询或反映。受理您的问题后，我们会及时、妥善处理。如果您对我们的答复不满意，特别是如果您认为我们的个人信息处理行为损害了您的合法权益，您还可以向网信、电信、公安及市场监管等监管部门进行投诉或举报，您还可以通过向被告住所地有管辖权的法院提起诉讼来寻求解决。

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